Leslies Pool Supply
Poor Service

Although the store here opened almost 2 years ago, I never heard of it until happened to drive by. I was impressed with the one employee I dealt with and purchased a $900. Dolphin pool cleaner. I went back to purchase a leaf cover & was told they had non in stock but could order from another store. It was a Sunday & they said would probably arrive on Weds and they would call. I called Thurs. And was told it wasn"t in. Called again on Friday & was told they would check on it and gt back to me. The following Tuesday I stopped at store. Employee told me it was in but they couldn't find it. I said either find it or give me a refund. After some time I heard the emploee tell another it was never sent from the other store. He then asked me for my credit card to give me refund. No apology, no sorry, no we get one overnight for you. I left went online & found InThe Swim has same cover for $60. Less. I had it on my porch waiting 2 days after ordering by regular UPS freight. Leslie's has lost me as a customer. I will drive to the next town and shop Pool Warehouse or other pool store. Leslie's didn't even stock enough chemical's for my pool. I use Baquacil, not chlorine. Highly recommend. Get lots of compliments on my non chlorine pool.

Company: Leslies Pool Supply
Country: USA

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