Chase Home Finance
Chase double charged me

On October 15th I made my mortgage payment to JP Chase Morgan on the website. On October 21 I discovered that they debited by checking account twice for $1,107.83 each. My bank said that I could dispute the charge, but it might be quicker to have the mortgage company reverse the overcharge. I contacted Chase Oct 21st and was told that they would take care of it. I was the payments were submitted within 3 minutes of each other and I must have went in and made 2 payments or double clicked on the submit button They requested that I send them a copy of my bank statement showing the double payment. I immediately faxed a copy of my on-line statement because the bank statement had not come out yet to find out the next day when I called that it takes 48 hrs for the dept that does the faxes to post them. I called back again on the 27th, allowing them time to post the fax, and was told that my request for a refund of the money they took unauthorized was DENIED because the statement did not have my name on it so they said to fax them a voided check immediately. I was also told because my account went into overdraft. The supervisor, Charity and I had a conference call with my bank so that they would confirm they were not going to reverse the charge. Charity promised me that she call me on Friday with the tracking number for the check that was being overnighted to me. When I called there Friday late afternoon she would not take my call nor would she return it. I called and spoke to numerous people on Monday, November 1st - 11 days into dealing with this - to be told that someone would get back to me. I received a call this morning from Rikki Trago who informed me that they would not be returning my money because we are in a different month now (due to them not reacting properly). I provided them with everything they requested immediately. They never called me – I had to call to find out they needed additional info. This has caused overdraft fees as well as stress, embarrassment and in ability to pay other bills and feed my family. I have lost faith in bill paying by internet and faith in financial institutions. Are they beyond the law – they can take your money and not return it. That is theft. I received a call from their Executive Offices and they told me there is NOTHING that can do to refund my money since it is a new month – they can’t return money from October in November – even though I requested it within 2 days of them double charging me. When I disagreed with this, the woman actually told me I was wasting her time. So now consumers are a waste of time to Chase???

Company: Chase Home Finance
Country: USA

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