Greyhound Bus Company
Didn't even get a chance to ride

Okay I thought I would save some money and ride the bus from Atlanta to Columbus and just enjoy the scenery. To save time I decided to buy the ticket on line. First mistake. When I finally bought the ticket their web site crashed. I said "okay I will have the confirmation in my email." So I decided to check my email the entire day. Finally I realized that there will be no email so I decided to call the company instead. Second mistake. Customer service - automated, corp office - automated, bs station -no pick up... For an hour. I started to get an uneasy feeling do I called my bank and explained. The money was already out but if they screw me they will refund my money they said. Sweet so didn't have to worry anymore. So I go to the terminal and told them what happened then re-called what have happened. She said oh it says you printed it. I told her no your site crashed. Then she said you printed it. So I decided to let it go instead of cursing her out. Then she said by the way the bus have been cancelled but we can't print out your ticket here and proceed to give me my confirmation number. Come back tomorrow she said and we will get you on a bus. I left pissed off but since I could print out my ticket FINALLY I was fine. I get home and try to print my ticket out. Third mistake. Low and behold the website says that I can only print tickets for trips in advanced. And since my I was suppose to have been on the bus an hour ago I couldn't print it out. I return to the bus station to explained what happened. Forth mistake. She tells me sorry we can't print that out and since you don't have a ticket you can't ride plus the ticket is non refundable so you'll have to buy one at the counter. I stared at her for about a min, picked up my stuff drove to the airport and flew to my destination. There was no sympathy on her end either just straight up attitude like I was lying about the whole situation. Now I placed a claim on my account and will have the funds back in my account. Ty boa!!!

Company: Greyhound Bus Company
Country: USA

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