Walmart
Declined iPad purchase left $640 pending hold on card

I tried to purchase an ipad from Walmart.com. I entered my credit card information (my bank credit/debit card) and was turned down due to the mismatch of information (I had just moved and although I had called the bank with my new address, the card was still listed in the old address). After 3 attempts to purchase the ipad, the website message said "you can no longer use that card - due to the mismatch of information". I went to Best Buy and purchased the ipad using my old address. When I logged in to my bank account I was shocked to see a $640 pending charge to Walmart (in addition to the $640 charge to Best Buy), since the transaction was turned down by Walmart.

I called Walmart and they told me to call my bank. I called Chase and they told me to call Walmart. I called and emailed both institutions 3 more times each. It's one week later and they still have not released the hold on the $640. My account is dwindling and I cannot spend that money, or my account will be charged an overdraft fee. To top it off my company is 3 paychecks behind in paying me, my husband's check won't clear for another 10 days (even though it was deposited 5 days ago by a large and reputable company), and so we really need the funds. It seems that everyone wants to hang on to our rightfully earned money. I can't even believe it's legal that they can tie up my money on a transaction they refused to put through! How can that be?

Company: Walmart
Country: USA
Address: 702 SW 8th Street
Site: walmart.com

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