AT&T
AT&T customer service - AT&T home phone service

Called 3 times to request final statement for a disconnected line. On the 3rd time they said there's been a mistake in the billed amount, and would mail me the adjusted amount shortly. Never got the bill and now there's a debt collection letter in my mail box for the incorrect amount!

When I called the 4th time to inquire about the debt collection letter and ask for the statement to be sent again, AT&T says I need to pay $6 for the statement! I asked to speak to the manager and was put on an endless loop. I called again and was either hanged up on or could never get through.

This is not how you treat a customer who just wants to see the bill and make a payment. Are we supposed to just pay the amount we are told to and not even look at the bill anymore?

Company: AT&T
Country: USA

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