Sears, Merrillville Indiana
New Washer Delivery Delayed Two Weeks After Defective Appliance Exchange

I usually never shop at Sears for any large appliances, this day I did and to my dismay, the appliance never worked! That's just the beginning... I called Sears Customer Services to inform them that the appliance did not work and was told that the earliest that I could have a repairman at my door was 1 week later! Sears did offer to pick-up and replace the item in question but that was also scheduled for 1 week later. That was simply not good enough. So I went back to the Sears store in Merrillville, Indiana and told the same sales lady Joyce, that I didn't want that particular model and wanted to exchange it for another brand. She kindly helped me select another washer and told me to my face that it would be delivered in 2 days. I simply had to wait for someone in customer service to call me to set of a delivery time.

I was horrified when I received a call from their delivery service which stated that the new washer would not be available for 2 weeks!!! Sick and upset, I ranted about their service, their lies and broken promises. So today I called to see if the appliance in question arrived in their warehouse and could be delivered any sooner and true to form, I was placed on hold for over 20 minutes...

This is the last time they'll ever get my business!!!

Sales Check #016501209676

Company: Sears, Merrillville Indiana
Country: USA

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