Sears
Repairman Sent to Check Garage Door Instead of Washer, Long Holds

My complaint is that on March 10 I scheduled a repair on my Kenmore washer. The associate told me that a repairman will be out on March 11 between 8 and 12. On March 11 I received a phone call from a repairman sitting in my driveway stating that he was here to check my garage door. This is light years away from checking a washer. I contacted Sears and reported the mistake and was out on hold for 27 minutes. I asked to speak to a supervisor who continued to give me the run around. I had to stay home from work and lose pay based on the incompetence of a Sears employee and on top of it all the supervisor was extremely rude and hung up the phone on me after asking me to hold on. I will never deal with this company again and I hope that anyone reading this report will consider your relationship with a company like Sears who gives you terrible Customer Service over the phone when you can't do anything but write a report on them. By the way, I tried to call back and was put on hold for another 33 minutes and hung up on for the second time. Just say No to Sears!

Company: Sears
Country: USA

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