DirecTV
Replacement Receiver Model Not Chosen by Customer
- 11-22-2010
- 5
Bought 2 HR20s that were supposed to be the same. One has more storage than the other. One went bad recently. DirecTv will replace the one that went bad but you have no choice as to what model you will get for your replacement. That's just wrong.
If you want to buy your own equipment to have a choice, prices vary wildly on the internet for the same specifications. How could that be?
Agents working on their behalf or representing the products are sincere but limited in their capacity to do right.
Company: DirecTV
Country: USA