Honeywell
Deficient Installing Information and Deficient Phone Customer Support

Deficient Information:* This is the second Honeywell thermostat cover I purchase. The packaging on the first one stated that it fits on ALL Honeywell thermostats. It didn't. I called 2 weeks ago and was helped well when the representative did give the number of the right model to purchase for my thermostat. But I lost time on the phone and going to buy a second time due to incorrect information on the packaging. * The instructions on the packaging for installing are not detailed enough, telling you which screws to put where. So I called again this morning. Deficient Phone Customer Support: * The first representative accent was hard to understand, he kept asking for information on my thermostat that was irrelevant for mounting my thermostat cover, and finally did not feel it is outside of his role to admonish me on how to relate to his inability to produce the simple information I needed. * When I asked for a supervisor, I had to wait 15 additional minutes, then the supervisor had a strangely similar voice and accent, and then put me on hold. So far I have been on hold for nearly 40 minutes... And waiting. After nearly one hour on the phone, the second representative John (supervisor) gave me kind and respectful (but poor) verbal instructions, and then guided me to the website where I could get the instructions that should be on the packaging in the first place.

Honeywell would do well to 1) Provide accurate and full information on its products, and 2) Hire customer support representatives that can be understood, and most importantly who consistently relate well to customers and are able to provide adequate information in less than one hour.

Company: Honeywell
Country: USA

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