Sears & Roebuck
Carpet cleaning quote rose from $205 to $259, supervisor refused

Went online and got a quote of $205.00 for carpet and tile cleaning in my home. A customer service rep (a male) called me (qa female) the very same day and went over my order... He then began adding all of these extra service charges and my total went up to $259.70!!! When I questioned him regarding this he became very agitated for questioning him... He even tried to argue with me that 10% of $259.00 was only $13.00!!! When I told him I would have to speak to my husband first, he quickly hung up the phone. I called back to speak to a supervisor and was told i would get a call back... After 1 1/2 hours and no call my husband called and asked for a quote for more services and treatments that i requested, he was quoted a price of $199.00!!! When he questioned the difference in our quotes, he was told they would not service our home and the supervisor on duty named Scott refused to talk to us!!! I guess customer service and satisfaction is no longer a priority for your company... Which is very, very sad! We have purchased many large items from your company but after the horrible dis-service we received and how your representative attempted to over charge me and a supervisor refusing to speak to us when his staff was caught outright "doctoring" prices. I, at this point have no desire to business with your company ever again and I will not have a problem telling others about this! I would appreciate a response to this complaint

Company: Sears & Roebuck
Country: USA

  <     >