Dell
Order flagged over shipping address and agents disconnected calls

I am very upset! Several things! I ordered $500 worth of stuff for xmas for my son I sent it to my parents address to hide it and the bill sent to me I did this last yr and it was no problem this yr I got flagged! I called got disconnected 3x and finally got someone and I gave them my address, phone#, soc # and mothers maiden name they told me I had to wait to receive a letter in 14 days and to call back when I receive the letter and to do what it asks I spoke to a mgr because I can't get this in time for this crap she said I have to wait for a letter this is ridiculous about a stupid address why can't it be adjusted over the phone? So I said cancel my order and I will buy it at walmart she said no problem and canceled the order and hung up on me! This is how you treat customers? I do alot of business with you all I'm very upset!

And I bought a computer last yr I have 5 days left on my warranty my computer doesn't hold a chrg my hubby called on it and the guy in the middle of the discussion said I have to go to coffee break now and I will call you back and never did! My hubby called back to speak with another person and said they have specific break times this is sooo unecuseable in my book! We are sending the computer back I hope this gets resolved! I'm waiting and gonna pay off the account and will never shop with you people again I am soo disappointed and will tell all of my family and friends the same!

Company: Dell
Country: USA

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