Costco Wholesale Corp
Wedding flowers not delivered

A month prior to grandson's wedding I ordered the wedding flowers from COSTCO. The week before I was assured all were enroute but that wasn't true. 1/3 if the flowers (naturally the bride's favorites) didn't arrive on time and were sent out late by Costco's employee (vendor) according to FEDEX records. I had Costco trying to chase them down for two days which they should have done for good service regardless. I had to leave for the remote wedding site two days early to do ALL flowers & decor (no cell reception but gave them phone # of resort) asking for a courier to deliver them to the well known location. After much email/phone calls and panic for me, they called to say they would be delivered. Didn't happen! Huge disappointment, tears and tons of reconnoitering and working two days AND nights to compensate for their error, missing all familiy activities. A hard nosed employee apologized after the wedding saying the vendor would refund my money (they'd have to anyway because I never received the flowers!) and send me $50. BIG DEAL! I told him that was totally unacceptable restitution for the extra time, work, emotional stress and spoiled look of flower arrangements we endured. I expected him to refund all my money or at the very least send a substantial gift cert comparable to what their screwup caused me and friends who had to regroup to deal with THEIR failure. I know it wasn't intentional but wedding flowers are too touchy an order to screw up on even once so if you can't deliver, get out of the business. I asked the man to reconsider but he was adamant that was ALL they would do so I have no choice but to warn and badmouth COSTCO to anyone I know planning events and have already started reporting their lack of responsibility and arrogance (I did not order from the vendor, I ordered from COSTCO who's ultimately responsible for the problem and should make it right!) on every complaint oriented website which I'll continue PLUS writing to the CEO's of COSTCO when I return from my trip. I've been well known in three counties here for 6 generations and they'll lose many future weddings, etc. Their attitude was like they're Bigshots and this little guy isn't a threat. I'm also going to cancel my membership if they don't offer something more equitable.

Company: Costco Wholesale Corp
Country: USA

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