Cricket Wireless
Broadband customer service non-existent and calls disconnected

I have been a customer of Cricket Wireless Broadband Service for 5 months and it has been a continuous problem. Customer Service is essentially non-existent! When you have a problem if it is after 8:00pm (cst) you are routed through a system that eventually disconnects your call. On the rare occasions that you actually speak with a human being, when you can understand them because of their thick accents, they have no resources to solve your problems. And they seem to really not even care. I am currently working on a problem for the third consecutive day!!! I've spoken with a multiplicity of their reps and supposedly supervisors, only to be told that they will try to fix it but they really don't have the authority to do so. Well if they can't who can!!! Don't fall for the hype. Their commercials about respect are a joke. I think I will switch carriers as soon as my next payment is due!!!

Company: Cricket Wireless
Country: USA

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