Cvs/caremark
Customer Service - Mail Order Service

Terrible Customer Service. Be-aware they doesnt stick to the price they say over the phone while ordering with a /- few dollars disclaimer. They charged me double the amount that what they said. When I said that i will return the merchandise; they said i can send them back at my own risk and there is no gaurantee of $ refund.
I had dispute the charges - they took several weeks to do the research and finally decide stating they never agreed on the said price which is only possible when they either tamper the recorded tapes or lie. More over they does even call back the customer to update them about the status of the disputes; we need to keep calling them to get updates wish shows how poor they are at attaining better customer satisfaction.
Even though they do all these I can't understand how they are awarded JD Power - Best Customer Satisfaction Award

Company: Cvs/caremark
Country: USA

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