Magic Jack
MJ isn't worth jack sh. T

Only if I would have have researched little deeper. I gave MJ trial period before determining I could call out and recieve calls from family members and friends. When all seemed well I notified all important contacts and institutions of new # and date of changer over. Then I cancelled my land line service. I payed for 3yr svc. After 1 month almost to the day, I could no longer call 231 area code Mich to talk to my sisters. Went through online chat routine and spent approx 3hrs total 3 different reps attempting usual unplugging, updating, replugging, etc. Spiel. These reps I was told were 10% in customer satisfaction. BS! I know how professional svc center operates as I worked in in telecomm field 24yrs and my wife worked in IT customer and computer support as computer analyst. I was told that "engineers" are looking into it and will get back with me. Almost two weeks later I cannot get any info as to status or time frame regarding my issue. I believe I know the problem from experience as telecom tech installing and testing PBX (private branch exchange), basically Central Office telephone system. The problem I'm almost certain is a software restriction to access 231 area code. I know this because I get a fast busy signal. Also, as I indicated I had no problem for approx 1 month, coincidently, after paying for 3yr service and after trial period ends. I'm not done pursuing this problem until I get my money back. Now I have to re-establish a land line or get cell phone requiring time and effort to notify friends, family, employer, doctors, and on and on. If it sounds too good to be true it is.

Mike Defilippo

Company: Magic Jack
Country: USA

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