GE Capital
Rude customer service / refusal to assist / lying to customer / no help

I tried to make online payment at site. I was giving the choice of a minimum payment which I selected. I submitted the payment and I received a new screen saying I forgot to add the date. I added the date to the new payment page and did not notice that I had to reselect my minimum payment again. I submitted my payment, which the site took a complete payment of $1200.00 from my account. There was no following page to correct this mistake and subsequently my bank account was totally liquidated and to follow many overdraft charges. I immediately contact customer service trying to get assistance and everyone I spoke with was arrogant, uncaring and in most cases very rude. I will try to never use the credit line again and I will speak to all my friends regarding this situation. I hope GE goes under, and if so there will be no tears from me. I challenge any Rep from GE to call me and speak with me regarding this situation. I'm sure from the initial response receive by their management staff that they will ignore and of hide from any discussion with me regarding this matter. They are all very good at lying to protect their place so they can take their service and company and stick it where the sun don't shine...

Company: GE Capital
Country: USA

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