G.E. Money Bank
Payment website fails, then phone payment fee charged to pay on time

I've had this problem with G.E. Money Bank (operating as Paypal Credit), on at least three separate occasions in the last 6-7 months. The situation is that I'm attempting to pay my account's monthly payment. Understand, according to their rules (Paypal Credit/G.E. Money Bank), all monthly payments must be made at least two days prior to the due date (weekends do not count) as it takes a minimum of 48 hours to post the payment to the account. However, lately it seems that their website "conveniently" goes down on a regular basis during the time I need to make a payment.

Their website being inaccessible forces me to call their customer service department (1-866-571-3012) in order to make a payment by phone so my payment will be received in time to avoid any late payment fees. Of course, to do this payment by phone they charge a $15 additional fee. I had to do it again the morning, but this time I talked to a supervisor who "waved" the payment fee this time. Duh! It was their website that prevent me from making the payment on time a few days ago!

Had I been able to do that, I wouldn't have had to call customer service to make the payment! As I said, this has happened to me at least three times in the last 6-7 months. Each of these times, I had to call G.E. Money Bank Customer Service to make the payment on my account so it wouldn't be late. This appears to be a convenient way to rip people off for the phone payment fee.

Just as an added note, and because of these difficulties, I have closed this referenced G.E. Money Bank / Paypal Credit account.

Company: G.E. Money Bank
Country: USA
State: Texas
City: El Paso
Address: General Inquiry, PO Box 981064
Phone: 8665713012

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