Aldo Shoes
Avoid - Online Purchasing

I bought 2 pairs of boots from Aldo online. Despite filtering the website for my size, with the first pair they waited 10 days to inform me they did not have my size. Disappointing, and would stop me using the website going forward as obviously the stock is not accurately reflected on the website. The second pair were an absolute nightmare. They advised me that UPS would be delivering the boots at last, 3 weeks after I bought them. I waited and no boots arrived. After a week nothing had still arrived. I tried e-mailing them 10 times but no one got back to me. The reference number for UPS they gave me was not valid. I tried ringing Aldo's customer services but after 45mins on hold gave up twice, i finally got through on the third attempt to be told they had delivered them to a store in a different county instead, as UPS did not have my correct address. My address was correct on the confirmation e-mail so if that was true, then Aldo gave me my incorrect address. At this stage they offered for me to collect them from the store, but it was miles away. I asked for a refund and was advised I would see it across my account in 10 business days. After 12 days I rang them today to be advised that it still had not been processed internally, and would be shortly, and then I would receive my fund in a further 3-5 working days. So I will not receive my money back for over a month from the time I asked for a refund, and that if they keep their word today. I have been chasing this order now for over 2 months and I yet to either receive any boots or the money for the 2nd pair. I sincerely regret ever going near their website. They keep using the excuse of 'The Holidays', but I do alot of online shopping and I have not had any of these nightmarish scenarios with other retailers. If you've fallen for a pair of their shoes, do yourself a favour and order them in store. Their online facility is ridiculous.

Company: Aldo Shoes
Country: USA

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