Eastbay
Do not buy from Eastbay! - Power Balance Bracelet

On Sunday, 06/13/10, I purchased a power bracelet (weighing. 2 lbs) for my 10 year old son's graduation on Friday, 06-18-10 and paid $12.48, which was a lot of extra $ for "guaranteed" 4-5 day shipping. As quoted on their website, "For only $4.99 more, your order will be guaranteed in 4-5 Business Days." I was notified that my item will not be delivered until Monday, 06-21-10... 9 days after I placed the order! I contacted the company several times to request that my shipping costs be refunded due to my extreme disappointment which they have refused to do. They stated that the 4-5 day guarantee begins after the item has been shipped - 2 business days after I placed the order. This is very misleading to consumers and I feel that it is false advertising. Also, why are they charging almost $13 to ship an item that weighs. 2 lbs? Do not buy from this company! They are scamming consumers and have poor customer service!

Company: Eastbay
Country: USA

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