Best Buy Store
Computer repair and pick up

My husband took his computer in to get a virus removed and also purchased a virus protection program on July 7 At that time he told them that he used this computer on his job to put in cellular cites and computer programs (out in the field building the towers and systems) and needed this done as quickly as possible. The guy told him probably two days and they would call. We checked the next day and they had not even touched the computer at all. Two days later, they were just then working on it. My husband explained he was leaving town for his job and needed this done. The man said he would get it done and call. He never called. On Tesday July 13 we were back in town. Went to pick up computer thinking it should be done, because we were never called to confirm it being fixed and ready. When we got there the girl was rude and didn't want to help cause she was to busy talking to two other employees standing around behind the counter, she sent us to the other end of counter to be helped by a young man who seemed lost (maybe he was new I don't know) but he finally found our computer, but then could not find the plug in cord for our computer and eventually had to give us a different one, while assuring us that they would find ours, but so we wouldn't have to be there any longer because we had already been waiting on them to find it for 45 minutes. So not only are we wasting time today, but now they want us to come back when they finally find the right plug in. This store and its employees don't seem to want to do their jobs or know how to treat people with respect. So the $252.00 we spent for service on this computer or the $1200.00 that we spent 6 months prior on a new computer and all the bells from another Best Buy I guess wasn't enough to be treated properly and to have effient qualified people to do the job. My husband and I agreed before leaving the store, that we will no longer do business with Best Buy again, and will tell our friends to be cautious as well.

Company: Best Buy Store
Country: USA

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