Citi Mortgage
Online Payment Blocked and Overseas Call Center Had Wrong Date

My daughter had a car accident, and as a result I was late on my payment to this institution. I could not pay online because the process shut me out. Then the number I called for assistance was in India or Pakistan. They kept telling me the date was the 14th, but it was the 13th in the USA. When I finally got through to them, they said they had the wrong calendar. They also asked for too much personal information about me, and when I tried to talk to someone and complain, I just got the same number for the foreign office.

This is wrong, as they took our money to keep their business going, and these jobs, which they created with our money, are outside the USA. This should be brought to the Democrats, as they say they are creating new jobs. More Obama nonsense...

Company: Citi Mortgage
Country: USA

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