Magic Jack
Customer Service

Terrible Customer service. Snarky rude tone in chat:

Carol Kay: We are not asking for a refund. You delivered a product and we paid for it. But we should be given back the lost year of the contract when technical issues couldnt be resolved after several rounds of trying.
Junrex: Is your magicJack working fine now?
Carol Kay: As of 15 minutes ago, yes
Junrex: Good
Junrex: Since it has been activated
Junrex::)
Junrex: Is there anything else I may help you with today?
Carol Kay: How about my request for compensation as discussed with Marcus earlier. Please dont run me in circles like this.
Junrex: If he submitted it then probably he will w ork with it.
Carol Kay: How will I know the result. I'll wait if you need to go check on it.
Junrex: No need Carol
Carol Kay: I realize you dont want to continue chatting with me over this. Its clear in your tone. I hope you're having fun at a customer's expense, but please answer my question.
Junrex: Just wait for the result Carol since Marcus escalated your request
Carol Kay: Can you connect me to him? How will he get in touch with me?

Junrex: you can end this chat and look for Marcus
Carol Kay: Ha ha I'll be sure to copy the text of this conversation

Company: Magic Jack
Country: USA

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