Magic Jack, YMax Corp
Customer Service Horrible

This isthe text of an exchange I just had with a customer service rep. I'vejust had several rounds of explaining my problems, that MJ froze mycomputer every time I used it for a year. I said I wasnt looking fora refund, but I was looking to get compensated for the year ofservice I lost on the 5 year contract:

* 12-28-09 Carol Kay: We are not asking for a refund. You delivered a productand we paid for it. But we should be given back the lost year of thecontract when technical issues couldnt be resolved after severalrounds of trying.

Junrex: Is your magicJack working fine now?

Carol Kay: As of 15 minutes ago, yes

Junrex: Good

Junrex: Since it has been activated

Junrex::)

Junrex: Is there anything else I may help you with today?

Carol Kay: How about my request for compensation as discussed withMarcus earlier. Please dont run me in circles like this.

Junrex: If he submitted it then probably he will w ork with it.

Carol Kay: How will I know the result. I'll wait if you need to gocheck on it.

Junrex: No need Carol

Carol Kay: I realize you dont want to continue chatting with meover this. Its clear in your tone. I hope you're having fun at acustomer's expense, but please answer my question.

Junrex: Just wait for the result Carol since Marcus escalated yourrequest

Carol Kay: Can you connect me to him? How will he get in touchwith me?

Junrex: you can end this chat and look for Marcus

Carol Kay: Ha ha I'll be sure to copy the text of thisconversation

*

A polite "No" or at least an answer to thequestion would have been nice. It works great now, but the customerservice end is lameThis type of snarky exchange is over the top rude.

Company: Magic Jack, YMax Corp
Country: USA
Site: magicjack.com

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