National Floors Direct
Engineered flooring not installed and deposit not returned

I was sold engineering flooring, upon installation date they said they couldn't cut a wood door. I showed them my contract that showed that it was written into the contract as my salesperson verbally stated this and other facts. After waiting 2 1/2 hours the installer (actually subcontractor who were good people) left but requested per the company to collect my secured check and to leave the product. Luckily this was the only correct choice I made by refusing to release the check to them. Now I want my deposit back, as they could not deliver... One month later and I can't even get a return call. I will make a formal complaint to better business, CT business, and local TV station. A company that never gives a full name of anyone that works there is suspect - can't write to the owner and only has a P.O. Shame on me for not doing my homework before purchasing and listening to a referral.

Company: National Floors Direct
Country: USA

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