Home Depot
Could Not Buy 65 Boxes of Flooring on Sale Day

I was prepared to purchase about $5000 in flooring this past Sunday at the HD on Argentia in Mississauga, Ont. It was the last day of your 10% off all flooring sale, and I needed 65 boxes of Trillium Engineered hardwood flooring. The sales clerk, who took me about 20 minutes to track down, told me there was not enough inventory at the store. She called the Queensway location, as they showed enough stock.

After about 30 minutes of her trying to get someone at the Queensway store to talk to her, she told me I could not actually pay for the flooring at the Argentia location because the product was coming from Etobicoke. I had no intention of driving to Etobicoke and no intention of providing credit card info over the phone. What a ridiculous policy. What is the difference if I buy it in Mississauga, Etobicoke or Timbuktu? It is the same company, same store, same everything, just physically in a different location. Please educate me on this. I am clearly confused.

In addition, once a flooring rep was contacted at the Queensway store, he said he only had about 50 boxes of the flooring, not the 124 that the system showed. He was going to check and call me back. I never received a call, and if he did call, he did not leave a message. Unreal!

So I do not have my flooring, and I missed out on the sale because, as the first rep I spoke to mentioned, they will not honor it after the sale date ends, even though I was clearly interested in buying the floor. They decided to blow the sale.

No idea how HD stays in business.

Company: Home Depot
Country: Canada

  <     >