AT&T
Nine Reps and Ten Calls in One Day, Install Appointment Not Honored

Scheduled appt with AT&T on April 1 to have a jack installed and was informed that I would have scheduled appt between the hours 8am-12pm I have spoke to 9 different Reps at AT&T today and nobody provide me with customer service. I was transferred to several different departments and still didn't get any good customer service. I have called AT&T 10 times today and the last rep than informed me that no tech was assigned to come out sometime today between 2pm-5pm per Supervisor Beverley Jumonville. This has been the worst day of my life I have missed a whole day of work because AT&T reps have lied and haven't provided me with the service they promised. I would really like for someone to take the time and reply or call me in regards to this because I am a loyal customer and have had service for a least 7yrs and this have been the worst customer service.

Company: AT&T
Country: USA

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