Directv
Lack - Term of Service

I have had Direct TV for 11 months. It has been the worst 11 months fo TV watching I have ever had. My HD box looses it signal several times a day for no reason. I always get the same question, is there weather in your area? The answer is also no. I know better than to call when the weather is bad. Then when I tell them what is happening they immediately want to tell me it's my tv, not my service. Wrong!!! It's always the service. If the HD box is out for more than 5 minutes, the other boxes int he house go out also. I am usually told that it is weather related, even with a clear sunny, no wind in the area, sky. It's always weather somewhere else. We do have snow in the area tonight but it is not heavy. No snow in the or around the dish. Samething happens. I have called Tech Support twice and have gotten the same BONE HEAD responses. I am SICK of the same responses over and over again. I called customer service and asked them for the terms on my contract. I have 13 months left and there is not an out clause. The gentleman did tell me that he could offer me 2 for 1 premimum movie channels for my inconvenience. I told him that would be great if I thought I might actually get to watch them but with the time that my service is down, I don't see that as being a bonus. I told him that if I didn't have the option to cancel my service that I would call them every single time my service blinks, which is several times a day and maybe they would eventually get tired of me calling and let me cancel my service. Along with that, I will let everyone know exactlly how HELPFUL Tech Support and Customer Service are and about the wonderful service I have with Direct TV. NOT!!! I just want to cancel my service and if anyone asks I would let them know that I had problems but Direct TV did not hold me to my contract.

Company: Directv
Country: USA

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