One Communications
Unbelievably bad - phone and internet

I just want to say that this was the worst customer service experience of my life. I called in to One Comm at around 12:45pm on a Sunday in the middle of a very busy brunch shift where after 3 of our 4 lines as well as our internet went down. This not only disabled our main credit processing but also our backup, leaving us unable to process 4k of open credit card tabs. I was told on the phone that a verizon rep would be out to see us within 2 to 3 hours. After numerous calls to multiple customer service reps, I was repeatedly told that Verizon would surely be there to fix the technical problem that night. I was also told I would have calls back within 30 min each time with their ETA. None of this was followed through with. At 10pm, I was finally told that no one would be there to fix the problem after I called back yet again. I asked to speak to a supervisor, who couldn't be located, I asked to speak to a Verizon rep, who told me to call One Comm. Additionally, this problem has been going on for weeks and nothing has been done despite numerous attempts to fix on our part. If you are a small business who depends on DSL/phone for revenue, DO NOT USE ONE COMMUNICATIONS. We essentially lost 10 thousand dollars worth of business in one day because of incompetence.

Company: One Communications
Country: USA

  <     >