Ulta
Disgusted

I really do like the products that Ulta carries and have spent hundreds of dollars at that stores. The employees at the Ulta in Woodbury MN were always decent - nothing to praise or complain about. However, when I moved to NJ, the employees at the Cherry Hill location were horrible! While I was shopping, two of the employees were gossiping loudly near me. They were discussing a customer and were calling her the most vile things, including 'b*tch'! Now you can imagine how shocked I was, first of all - I don't care if you complain about work, but please, do it on your own time! It really made me uncomfortable, I didn't want to shop at a place where the employees are so rude behind paying customer's backs. Then, when I was paying for my purchases, I had forgotten to bring my Ulta rewards card, so I asked the cashier if she could look it up for me in the system, on a previous occasion another cashier had done it for me within a matter of seconds. She refused, saying that she couldn't do it because she had started the transaction. I felt cheated - isn't the whole point of having a rewards card to be rewarded for making frequent purchases? I had loved Ulta in the past, but now I strongly urge all my friends not to shop there.

Company: Ulta
Country: USA

  <     >