Wealthy Affiliate
Bad Business Practices, Membership Not Canceled When Tried To

I signed up for an account at Wealthy Affiliate for 1 year. After about 6 months, I stopped using it. I used a credit card to pay. I knew I did not want to continue my membership. For a few hours, I searched online to find out how to cancel. I logged into my account, found where I could cancel, and pressed cancel membership.

I was given a message that stated, "Are you sure you want to cancel, your account will auto-cancel on 'Xdate2010X'. So I thought, great, it will cancel on that date.

Today, I logged into my account to confirm everything was taken care of, and now it says my account will cancel on Xdate2011X. I called my credit card company to find a pending transaction. What?

I still have received no emails from them regarding renewal of subscription, no emails from the company that charged my card, no type of receipt? Who does business like that?

I logged back in, canceled immediately, and called the credit card. I will dispute the charge if need be, and have finally found a billing email, after assuming the only way to get help was email/pm the owners. There, finally, was a billing support email address.

I did not have a bad experience while a member, why end your relationship with people on such awful terms.

Could you possibly send an email notice of renewal, with a way to opt out? Any honest company would do so?

I am requesting my pending credit card transcation to be canceled, and change your system to state that the account will auto-renew on Xdate, rather than auto-cancel.

Company: Wealthy Affiliate
Country: USA
Address: Kyle & Carson
Site: wealthyaffiliate.com

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