Godaddy
BUYER BEWARE - check all products for auto renew or "recurring" option

This is just unbelievable. I got the email notification from Godaddy that my domain was expiring, and that I didn't have the auto renew set. I was a happy camper, this is exactly what was supposed to happen.

A few hours later, I got an email from Pay Pal, saying that the calendar, email, and online filing system - $35 total charge, associated with my EXPIRED domain had been AUTO RENEWED! I MEAN REALLY??? How can I use email from a domain I don't own anymore. Even worse... How can someone else buy that domain if I'm still the owner of the email, calendar and file system???

I then logged in to the godaddy website, and found under "products" that I had those features associated with my domain. When I purchased the domain, that was part of the package, so by canceling the domain, I would thing those products would cancel. But hell no. You have to go in and cancel the domain, then go fishing around all the products that are listed and cancel them separately, or you will be charged.

Beware - beware - beware& EVERY PRODUCT ASSOCIATED WITH YOUR DOMAIN IS SET TO AUTO RENEW - by default.

They do not notify you that your "products" are auto-renewing, only that your domain is auto renewing. And as a logical person, if you cancel the domain, why would the products associated with that domain also not be canceled?

Just to bend you over a little further before they shove the $35 charge up your butt, they have a nice pop-up message when you choose the cancel feaure saying that by canceling your "products" does NOT ENTITLE YOU TO A REFUND. So you cancel your domain, and they go in and take $35 that you can do nothing about.

Yes - Godaddy, go screw yourself. You got my $35 for an email account and file system that I no longer own the domain for. And exactly just how does that work if someone else buys the domain that I let expire? Do I still own the email account that I have a receipt saying it's paid in full and I own... Or do you just charge them again for the same email and we "share" this email that you created just for us?

For all those reading this, please go in and check your products even after you have changed your domain to not auto renew. Expiring your domain DOES NOT protect you from auto renewal of the other products associated with your domain. Yes, they say this on their site, and NO you will not be notified by email that they are going to pull this charge from your credit card or Pay Pal for these products.

But if, like a logical person, you cancel the domain, and think that the features associated with your domain cancel as well... Think again. This is their way of tapping into your money even when you want to cancel business with them. So now I am the happy owner of a file system and email account to a domain that someone else can purchase... I'm just curious how that works in the real world!!!

Company: Godaddy
Country: USA
Site: godaddy.com

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