Citisavings
Worst customer service

They are the company who just want money from clients. I have been a good payer and a valid customer and they were calling me every month to remind me in advance of my monthly obligation becoz I prefered to have that option. They are not telling me that I have a balanced of 7 pesos and charged me 1000 php, 500php per month for two months that I have failed to pay that 7pesos. Ridiculous, they are calling me every month but not informing me. WOrst, their custoemr service, one person I recalled as Rachel Cruz, keeps on telling me that I know my responsibility and should not have balance but pay all in full. I paid the 1000Php anyway just to get out from this stupid mess. Now, based on my SOA, I am left with one month balance but the CS is telling me again that I owe 2 months and still have additional charges!!! This is worst and I will be looking on filing a case against this instituion

Company: Citisavings
Country: USA

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