Extra Space Storage
Problems paying on time, sneaky rate increases

4.11.10:

CRITICISM site (additional room probs t online pay)

Submitted criticism online on Sunday, April 11:

Its development department is poor in repairing the internet transaction program to get a area I've storage at within detroit, IL. Who would like to provide their personal card info with a employee, a reception table employee, resting at the front end table of the place where their products are stored? That's harmful to us! IS EXTRA SPACE STORAGE ATTEMPTING TO GOUGE ME AGAIN AFTER IT INCREASED ITS FEE WITHOUT NOTICE JUST 5 WEEKS AFTER RELOCATE?

Additional room storage:

1. Applied a totally free month lease like a intro, then condemned me having a big boost about the 6th month, not yearly, wedding of after I got the area (without providing me-any paperwork or informing me this might occur), then

2. On numerous events, since its team won't repair its web site for me personally to provide it-my funds on the internet, I've needed to contact work of the place where my storage locker would be to provide my creditcardnumber to team THERE, where it's not secure; and

3. Nevertheless, by 4. it'll not (despite i named a whole week prior to the payment was due and published to its primary practices, per guidance from its customer support division—who didn't provide to simply accept my cost, btw) allow it to be to ensure that I'm ready to pay for online. Their mistake is that this:

A) i enter my current email address and condition title, then, there's a container where I ought to utilize an arrow key to select my storage facility area.

T) that container is grayed-out, meaning I'm unable to purchase my bill online.

Which means:

4.By today, my cost is overdue.

5. Obviously nobody is focusing on a sunday to consider my cost

6. Why does not additional room storage repair its web site billing system?!?

And:

If it connects a late charge to my cost, I'll record the corporation to:

I) greater business agency

Two) attorney-general's office of customer scam for my condition

Iii) angie's checklist

And elsewhere i might find reduction because of its poor company methods.

Additionally, it takes that you pay additional fees for insurance. Public storage gets the policy that insurance is optional, and even though i don't wish to hire that organization, it ought to be our option, not really a necessity, to cover insurance, since: additional space storage gives insurance for the structures anyway.

I believe, centered on what I've read below and observed that it'll throw me with still another price increase by the 9th month anniversary of my transfer-in, that I'll move my products elsewhere, some location that I will trust equally in agreement as well as in which makes it to ensure that I will spend the organization promptly!

Company: Extra Space Storage
Country: USA
State: Illinois
City: Chicago

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