Cirro Energy
Power Cut Off Despite Auto Pay Update and Refused to Admit Mistake

I started using Cirro Energy service from July. I used auto pay service for my payment every month. At beginning of Jan I changed the new credit card from their website. After updating, I check several times from their website. It showed auto pay with the new card information. On February statement showed: Your Draftmatic auto bank draft service is now in effect. Do not remit payment. But on the March 1st, my power was cut off. I call them and they said I did not pay my payment. I told them I had updated the new card and statement & website had already showed auto pay was set up. I even faxed the statement to them at once. They told me statement and website all gave me the wrong information. Their system did not set up yet. It was confused me. I did not know which one was true. Because of their problem, I was asked to must pay the all the cost (disconnecting fee, reconnecting fee and later fee) with very rude attitude. It is ridicules. I call their supervisor several times and left the message. Finally they call me back on March 30. They still refused to agree their mistake. I am really angry with their terrible service. They do not care customer because the contract will hold their business. I must tell everyone Never ever use Cirro Energy!!! It is the worst company I have ever seen. I used Cirro service from last July. I always use autopay for my payment

Company: Cirro Energy
Country: USA

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