Video Professor
Irate customer - cd

I was charged $189 after they were told to cancel the account and not to attempt a payment from my bank. They took the money anyway then refused to return the $189 before 30 days after receiving the merchandise. I couldn't talk to anyone past the supervisory level. They all had the same song and dance about the 21 to 30 day refund policy and how they could do nothing about making exceptions. I even sent the CEO an e-mail and got absolutely no response from him. Very poor customer service. I know an exception could have been made.

Company: Video Professor
Country: USA

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