Home Depot Credit Card Services
Full $2734 balance withdrawn instead of $92 minimum payment

I have had a Home Depot credit card for years. I make my monthly minimum payment every month, usually around 92 dollars. This month, while doing my usual web bill payment for my credit cards, I authorized them to take out my minimum payment. Instead, they took out my total balance due of $2734. Big difference!

When I called to tell them there had been a mistake and that I needed help because my checking account was now overdrawn $600, they had nothing to say except that this was my problem and it was paid now. I know I marked the right button for the minimum due (I have done it for 4 years with no problem), and I never received my confirmation email either. They insisted that I authorized the payment, knowing that I always pay the minimum due and never questioning anything. Their unwillingness to help figure anything out makes their customer service reps rude.

I am in the process of disputing the charge with my bank, and God willing, my bank will help solve this issue and Home Depot can receive the correct amount of $92. I have heard of this happening before, especially if your credit score starts to fall, which mine has because my husband has been laid off from his job.

Company: Home Depot Credit Card Services
Country: USA

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