Enterprise Car Rental
Jacksonville, Florida Deceptive Practice to Add Car Insurance When Verbally Declined

This problem happened when we were told to rent from Enterprise since this is the only rental car company my dealership deals with. My car was being repaired and I needed a rental car. Upon arriving at this location, Enterprise was told that no additional insurance is needed since my current car insurance covers a rental during car repair service. The manager for this location's name is Mike and he is completely dishonest. After a couple days, I received a charge on my credit card, which prompted me to call Mike. I don't know if this guy is even competent enough to be a manager as he couldn't even find the rental record even after giving him the name the car was rented under and he asked to call me back. Anyway, Mike found the charge and said it was for two days' worth of car insurance. I said why would you add the insurance when you were specifically told it was not needed (By the way, I know my spouse declined the insurance because another Enterprise location fooled us before and we vowed not to let it happen again). Mike's reasoning is you weren't there and your spouse should have known what was being signed. Basically, insisting that this manager has proof and the paperwork is a legal document showing that the insurance was accepted. Proof of what of how deceptive Enterprise could be? Why would a company try to deceive a consumer by allowing a person to sign for a coverage that was obviously not wanted or needed? That was a rhetorical question by the way. The point is Enterprise should be liable for their deceptive practices. Mike probably did get away of deceiving one consumer but this malicious deceptive practice will catch on and eventually warn others to watch out for another dishonest manager. It's a shame that it would have to come down to me even complaining for having such a bad experience with Enterprise. Stay away from this location! If a manager such as Mike is leading by example, I am afraid of what the other workers are doing to make profit.

Company: Enterprise Car Rental
Country: USA
Address: 11034 Atlantic Boulevard Jacksonville, Florida 32225
Phone: 9042653750
Site: enterprise.com

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