Cricket Wireless
Outsourced Customer Service Gave Conflicting Prices and Pay-by-Midnight Threat

I have had Cricket service for over 6 years and had very few problems until the last year when they outsourced their customer service. I called to change my service plan and after basically being harassed by the condescending person on the other side of the world I asked to speak to a manager and was put on hold for over 30 min. I called back and another condescending person made excuse after excuse as to why one person gave me one price and the other person gave me another price at $10.00 more per month. Today I called again to change my plan since the first 2 people couldn't seem to make it happen and when clarifying my next bill she said she couldn't tell me what it would be but I had to pay it by midnight... WHAT?!?!?! I will pay my bill as long as you can tell me how much I need to pay, again a condescending person says "Ma'am I am telling you I don't know, but you need to pay by midnight or your service will be shut off" Way to go Cricket you are losing a customer of 6 years who at one point spoke highly of you when everyone else warned me. I looked all over their website for a corporate contact number and they must be hiding because there isn't one ANYWHERE! I liked Cricket's pricing but I am tempted to pay more just to speak to someone that is consistent.

Ok what is with the math at the bottom of this to ensure we are human??? Never met a dog that could type.

Company: Cricket Wireless
Country: USA

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