Cingular Wireless
Former employee describes agents losing commission over unannounced contract rules

I had a job denying commission on bad contracts. The agents and dealers had to make sure the contracts were filled out right. The company had representatives whose job it was to tell the agents and dealers the rules for filling out contracts.

The company kept adding new rules, and not telling certain agents or dealers about the changes. This caused them to lose commission on cell phone sales.

They would call me up throwing tantrums about this. I would try to contact the reps and get them to do their jobs and notify these people of the changes. I got no reply and they did not stop doing it, even after I contacted the reps managers.

This had been going on for at least five years prior to the time I had that job. The agents and dealers asked to meet with me in the lobby of the building. I said no. After a while, I thought they were asking because they wanted to bribe me. They thought I was fishing for a bribe. Why would they think that unless my former manager was taking bribes?

Then, one day I got two boxes from dealers addressed to the managers. They were full of black phones. I sealed them up. (It was my job to open mail.) The manager questioned me very closely about whether I had opened the boxes or not. I told her no, because I was sure the lady was dangerous to me. (She later fired me on a trumped up excuse.) I think those phones were a bribe. Also, my co workers were vicious to me and the manager treated me like a slave.

My manager was dead incompetent and never gave a straight answer to my questions. Instead, she sat in her office socializing with other dead incompetent managers all day every day. The woman did nothing. That whole company was corrupt.

Company: Cingular Wireless
Country: USA
State: Illinois
City: Schaumburg

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