United Airlines
Unprofessionalism and potential for nation wide security threat

United Airlines leaves one with a severe after taste of never wanting to travelling again.
For a trip I took to London England from Toronto Ontario, I had purchased a round trip ticket from United Airlines. Little did I know that I would be experiencing the worst treatment and service of my life - one that really questions the professionalism and ethics of United Airlines.
My return flight would stop over in Washington Dulles Airpot from London England at 3:25pm on Thursday February 18 and the connecting flight (UA7723) to Toronto would leave at 10:01pm on the same day.
All in all, as I was getting into the Dulles airport I realized I was getting into a ridiculous 7 hour wait. I found an earlier flight leaving at 8pm instead, so I asked the Customer Service Representative to reschedule me. However, as there was no available space left, she had told me that I was still booked for the 10pm flight.
The hours waiting went by slowly and finally it was time to board my flight. As the boarding process began, I showed my boarding pass only to find out that my name was not on the flight manifest! The Flight Boarding Representative (FBR) did not care to rectify the problem.instead, she instructed me to see the Customer Service Representative (CSR) for United Airlines. I told the CSR my situation and she was confused or lost with her responsiblity and she told me that there was nothing wrong with my boarding ticket and instructed me to go back to the FBR.
Running around from the CSR to the FBR and vice versa went on and on until my flight left! I realized that I had undergone the most rude treatment from United Airlines representatives. Both representatives could not care to assist their customers - that is what they are being paid for! They were not knowledgeable and incredibly unprofessional seen from their laziness and lack of assistance. For a flight that was to be only half full, surely it could have been incredibly simple to place me onto their manifest. Both had made it seem as if I was a terrorist trying to sneak myself into a flight to Toronto. Talk about professionalism!
For someone who has a boarding pass to a flight, how can they NOT exist on the waste manifest? It really begs the question: how well these Customer Service Representatives do their work. How easy is it to miss an ENTIRE PASSENGER. Why did they miss my name on the manifest? The only answer they provided to this situation: they simply did not know.
This whole situation really questions the ethics of United Airlines. Could someone else have easily boarded the earlier flight on behalf of me? Pretty obvious from the lack of passport and boarding pass checking from United Airlines. What if that one person was a danger to society? A security threat?
All in all, this ordeal has left me without 2 days worth of wages at work. A completely waste of my time and money with United Airlines. I will seek further action regarding this indespicable treatment from United Airlines.

Company: United Airlines
Country: USA
State: Washington DC
City: Washington DC
Address: 77 West Wacker Drive Chicago, IL 60601. United Sta
Phone: 3129978000
Site: united.ca

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