Pointe Hilton Tapatio Cliffs Resort
A Different Pointe of View Resturaunt Worst Service and Most Unprofessional Staff I Have EVER Encountered!

I made a reservation at the Different Pointe of View Room via telephone on Jan. 20 for a reservation on Sat Jan 23. When placing the reservation they asked if there was a special occasion, I informed them I would be celebrating an engagement that would be taking place shortly before our reservation time of 6pm. At this point I assumed they would be making this a special experience.

When we got to the restaurant that evening on Jan 24 we were seated. About 20 minutes later we were greeted by out waiter to take a drink order. Another 20 minutes he took our order and we didn't see him again until he brought us our tab. I had to flag down other waiters for drinks, steak knifes, etc. This was by far the worst service that I have ever experienced, and to make it worse they knew this was a special time for us, and there was not even a mention of this by our waiter.

Company: Pointe Hilton Tapatio Cliffs Resort
Country: USA
State: Arizona
City: Phoenix
Address: 11111 North 7th Street
Phone: 6028667500
Site: pointehilton.com

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