Greer Lodge Resort & Cabins
Terrible customer service. Changes reservations that they made a month later. No regard for the Guest

I made a reservation with the resort. One month later I received an email stating that my reservation was not in compliance with their "holiday policy." The email stated that I would have to purchase an extra day. I telephoned the lodge and there was no extra day available to purchase? I then tried to change my reservation to many other options (all from me) all of which were not available according to the lodge.

Their customer service skills seem to be full of confusion, avoidance and doing anything to try to get rid of you. If you book a reservation here, be prepared for dissapointment, confussion a being treated like crap!

They have a resturaunt on the property. I can't imagine what the customer service must be like in there...

My family now has to make other arraingments. Great way to dissapoint kids, way to go Greer Resort & Cabins.

If you do decide to make a reservation, consider it a suggestion as it may not be available. I don't think they understand the meaning of the word reservation.

Bad deal, bad customer service. Never again. Go somewhere else and save the heartache.

Try the Peaks in Greer. Great customer service and friendly staff. They understand the reservation concept.

Company: Greer Lodge Resort & Cabins
Country: USA
Address: 44 Main Street Greer, AZ 85927
Phone: 9287357216
Site: greerlodgeaz.com

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