AT&T Inc
Charged $973 Early Termination for Small Business Line Kept Three Months

I had a single line put in for a small business and was told it would be 39.95 for 3 years. Then I received a bill for $178! This included "installation" fees that I was not told about and all that had to be done was a line activated. There was already a jack and wire. Then, my bad, I sent the payment to my other AT&T account number by accident. When I received another bill and figured out what happened, I sent in full payment which was now over $240.! This was for one line that I had for only 3 months! No extras.
I received another bill saying my number was disconnected and that I now owed $973.! I called and tried to work with them and get the line reconnected, but no dice. I called three times and spoke to two managers. No one will budge or help and long time customer! They say I have to pay the $973. Because I had a contract and the service was disconnected. If I pay that for the one line I had for 3 months then they would reconnect it and continue to bill me monthly for a new plan! I checked Vonage and if you get disconnected or end service early with them you only pay $75. For the equipment and a $29. Disconnect fee. I could live with that, but $973.! And they won't work with me at all.
The DSL sucks too by the way. Always going to low speeds when I'm paying for a higher speed.

Company: AT&T Inc
Country: USA

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