DirecTV
Repeated DVR failures and promised credits taken away

After several months of customer no-service, my complaining that I've had at least 5 DVR breakdowns in 4 yrs. of service and writing to the VP of Customer Service and the Office of the Pres., I'm worse off than before.
Rather than working to keep the customer, they are all trained in the Art of the Take Away. They say "sure" then take away the previous offer.
If I signed a 2 yr. contract, (which they showed that I DID agree to on 7/09-NOT,) then I could get the DVR replaced with a current up to date new, DVR.
I was given HBO for 6 months as a concession for all the problems, but in the final conversation with the Office of the DirecTV Pres., they took away the HBO free service.
It's hard to believe that the company can remain in business. I heard that DISH Network is the same. So where does that leave us for Satellite?
I left cable TV due to outage problems.
What can be done about such poor shoddy service practices in our community?

Company: DirecTV
Country: USA

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