Jordan Towing
Towed through MB w / no authorization, decided on flatbed, and unreasonable rate

There are two issues here, they towed on a flatbed (more expensive) without customer consent, and charged $125 for a 2.9 mile tow (well above the local going rate).

Although I understand Mercedes suggests flatbed, since my car is not under warranty and was shiftable into Neutral, it was in no way required, especially given the higher cost, and if they are using something other than a standard tow, they should have called and obtained consent first.

Further when the local hookup rate (flatbed, I called 4 DFW companies) is $50-75 plus $3-5 per mile, and I was charged $125 without express consent, it is unreasonable. I understand in extenuating circumstances charging a reasonable rate under implied approval, but in this case, the rate was not comparable to local companies, nor was a flatbed tow required. If Mercedes Contracts them, but they intend to charge Mercedes Rates to the customers which are above the local rate, they should call to get customer approval.

I am still contacting the shop, and hope they take care of me, and to not have to deal with going through BBB, State Towing Board, Small Claims, and all that and am in the process here, hopefully this is just a misunderstanding where they charged me as a consumer the Mercedes Rate. I will update the status.

Company: Jordan Towing
Country: USA
State: Texas
City: Plano
Address: 605 Digital Dr. Plano Texas 75075
Phone: 9723806300

  <     >