Menards
Special order cabinets

Just wanted to let everyone know if your special ordering from menards, be prepared to be frustrated and disappointed! I purchased all of my cabinets at menards (stock cabinets that are finished app.$1100.00). Remodeling my older home I also need 2 special order cabinets. 1-9" base cabinet, 1-21" wall cabinet. Purchased on 12-14-09. Was told and in wiriting around 1-3-10. I know these things take time so I agreed and signed for special order. On 1-3-10 came into store, cabinets were not in! Was told "truck needs to be full before they come from Indiana". Disappointed, but not angry, was told at that time 1-11-10 would be new delivery date. Fine with me, gave them a little slack/holidays etc arrived at store on 1-11-10 and guess what? They still not in!

They are not even delievering to my home I am picking them up. Was told it "might be here on 1-18-10! Thats when I got angry! I explained my countertops, sink, backsplash, etc could not go in until I got these cabinets. I have no sink, no running water! I also said the only reason they keep blowing me off is because I signed for special order which means NO RETURNS OR REFUNDS! The reason they are scammers at menards is when I ordered on the 12-14-09 They never said 6 weeks later, had I known, Home Depot is not that far! I would have went there! Now what if the cabinets are not in on 1-18-10? What can I do? Maybe March til I have a kitchen? To top it off, the 12months/no interest on big card, guess when that starts? Yep 12-14-09! Tell me how this is fair?

Lastly this is a complete kitchen overhaul. New drywall, elec. Plumbing, its not like I could have left exsisting in place til everything came in.

A longtime menards shopper that has spent 20,000 in the 4 years I have owned my home, built a garage, roof, drywall, and a new kitchen... Well almost.

See you all at sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company. Plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome.

Company: Menards
Country: USA
State: Wisconsin
City: Johnson Creek
Address: 440 Wright Road

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