Directv
Required to prove identity over previous tenant's unpaid bill

Tried to get Direct TV with a bundle package. After waiting 4 hours for an installation tech to come, with no phone call, I called myself to find out what the problem was. After being transferred several times I ended up at a link dispute department. Turns out the woman who lived in my apartment before I moved in (May 1st) had the same last name as me (it's a pretty common one) and she owed Direct TV big time. So, I had provide my SSN so a representative could "research" my connection, if any, to this woman. The first rep hung up on me, the second time I called I was told I had to fax my ID, SSN and records of where I was living before to prove I was who I said I was... And I wanted to give these people money. I am in no way connected to this other woman, and even if I was, how is her over-due bill my problem. Rude, rude people. When I asked to speak with someone higher up I was told, twice, the reps I was talking to were both supervisors. Hmmm. Explain, please how this is legal? Maybe it's better this happened, I don't have to deal with this company.

Company: Directv
Country: USA

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