Sears
Manager Dismissed Vehicle Damage Claim and Ended Conversation Over Attorney Mention

I have reason to believe that my vehicle was damage at Sears Automotive Department. I did not inspect my vehicle before driving off from Sears. Four days later I notice the damage and contact Sears and spoke with the manager. I asked him if Sears have honesty policy and his response was it's hard to prove it because usually claims are made on the same day of the incident. My vehicle is old and falling apart, don't I have the right to be inform if an accident happen to my vehicle? I am not pursuing compensation here. I believe that when things go wrong at Sears I expect them to treat me right.

I told the manager that the dent looks like one of the lift indent on damage of my vehicle. He replies that it very hard to prove. I then told him that if takes forensic science to prove it, it will cost a lot money and then attorneys will be involve too.

He immediately told that now that I mention attorney our conversation will have to end. I then asked how does he value my business and his response was I don't. I only asking for honest and I can't get it at Sears of Visalia. Mark the manager immediately jumps conclusion to get me off the phone because I can't prove it. Sears don't value my business and it difficult for Sears to have honesty policy, Wow, this how I view Sears from this day on.

Company: Sears
Country: USA

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