1tail.com
Ad business practices - undertail

Order an undertail piece for my bike. First they tell me that shipping is free, total is $243 over the phone. Then I get the invoice and they charge $47 to ship to Canada, now the bill is $299. When I check visa and they bill me $311. These guys have no clue what they are doing.

I email them for their 'prompt' attention, no reply in a week.

Call them, and their phone lines are available for 1. Place an order, or 2. Check on an order, minimum 15 minute wait to talk to someone, at least when I called. Get in line to place an order and they answer a lot quicker.

When I do talk to someone, they tell me it's a border fee. I explain that UPS bills me for any taxes, so there is no border fee. I ask the guy if it's even been shipped? No, it's on back order. This is two weeks after I place the order, 10 days after they bill visa.

I cancel the order, they email a confirmation that they're going to credit the visa by the full amount. We'll see.

Good luck to anyone shopping with these clowns.

Company: 1tail.com
Country: USA

  <     >