1tail.com
False Advertisement/Horrible Customer Service - VT800C Stato

1tail.com said they had a stator for my 1988 VT800C. I received a single e-mail from them, which stated I'd receive my part in 7 - 10 business days. Fourteen days later I call to find out where my part is... Devin Vannurden, their Merchandising Manager, tells me that they'd sent me an e-mail gaining my acceptance to receive the part a month later. Total flippin' lie!!! He refuses to cancel my order. Next I call one of their customer service reps who tells me that he will give me a credit and wave the 10% cancellation fee. Will have to wait the 7-10 business days to see if he is full of sh* like his boss, but I am not hopeful. He was supposed to send me an e-mail confirming my cancellation. Nothing. Not going to have my bike running for a month, regardless... If you want to have your bike running, don't rely on 1tail.com. Oh yeah, their parts return number is disconnected. Total scam... Do not waste your time with 1tail.com. You'll regret it!!!

Company: 1tail.com
Country: USA

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